Refund Policy


RunnerReg.com is not authorised to approve refunds on behalf of the events or organisations for which we facilitate online registrations.


- Only the respective event organiser can authorise refunds.

- For assistance, please contact the customer service of the event or organisation you are dealing with.

- You can find the organiser's contact details on our RunnerReg.com homepage by clicking on the organiser's name for the event or checking your PDF registration confirmation here.


Please note that service fees and/or processing charges are non-refundable under any circumstances.


ORGANISERS MAY, AT THEIR DISCRETION PERMIT THE FOLLOWING RACE CREDIT POLICY: 


Participant Cancellations

91 Days+ Before Event

90 - 61 Days Before Event

60 - 31 Days Before Event (1)

Race Credit

100% Race Credit

75% Race Credit

50% Race Credit

Registration Add-Ons

100% Race Credit

100% Race Credit

100% Race Credit

Registration Changes (2)

- Permitted up to 3 days before the race.

No fee

No fee

Fee

Permitted up to 3 days before race (1)

 

(1) Changes less than 60 days before the event starts may be subject to an admin fee.

(2) Registration changes include distance, solo and team categories, and bib transfers.

 

Organiser Cancellations / Postponements

91 Days+ Before Event

90 - 61 Days Before Event

60 - 0 Days Before Event

Event Cancellation Protection

100% Race Credit (1,2)

  

(1) Organiser-specific and applies to event registrations hosted on RunnerReg.com only.

(2) Applies to total event purchases, including add-on purchases not yet collected.


Full customer terms and conditions for the use of runnerreg.com can be found here.


Sincerely,


Runnerreg.com
[email protected]